Building Peak-Ready Insurance Teams, Fast

The Challenge

Each year, our client, a national insurance provider, prepares for an intense Annual Enrollment period, when call volumes surge and customer inquiries peak. To maintain service excellence during this high-demand window, they turned to our team to build a reliable, customer-focused workforce fast.

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The Ask

• 25 full-time Customer Service Representatives, including 5 bilingual (French/English) roles
• 4-week timeline to hire and onboard
• All candidates secured 10 business days ahead of start
• 8 a.m. to 8 p.m. shifts, 5-week project duration

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Our Approach

Drawing on our deep bench of call-centre and insurance talent, and proven high-volume hiring processes, we immediately mobilized a focused recruitment team dedicated  

to sourcing and screening qualified CSRs within days.

Every candidate was:  

• Vetted through reference and criminal background checks  
• Experienced in high-volume customer service environments  
• Matched for availability, communication skills and reliability  
• Many were returning Altis candidates with a proven track record

To ensure uninterrupted coverage, we also built a backup pipeline of pre-screened CSRs and bilingual CSRs, a proactive measure that minimized the risk of attrition for the client.

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The Results

Our client’s enrollment program launched on schedule — fully staffed, fully supported.

100% fill rate, ahead of schedule

60% of placements with previous insurance experience

Bilingual coverage across multiple shifts

Zero attrition between secured date and start date

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Need support for your next peak season?

Our team specializes in providing reliable, high-volume staffing solutions that help insurance leaders across Canada deliver seamless experiences during their busiest seasons.

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